TXPK

Village Launches New Service Initiative

Mayor Wilson — Wed, 16 Nov 2011 21:37:37 +0000

GORequest Mobile Phone Key Messages for Android & iPhone

Residents can easily report an issue wherever and whenever they prefer

Brings the latest mobile technology – previously only available to large cities with large budgets – to any size community.
GPS and camera features built into every Android & iPhone make it simple to alert agencies about problems like downed trees or potholes – just open the app, snap a picture, and send it.
Gives residents dramatically improved customer service; they know that their issue went to the right person and that it will be fixed – without ever going to a government office or sitting down at a computer.

Agencies can respond better during difficult economic times

Improves customer service even in an era of budget cutbacks, furloughs, layoffs, and reduced office hours.
Only mobile solution that integrates with agencies’ existing customer service systems, ensuring that problems are handled efficiently.
Huge change in the way local government does business – time-consuming visits or phone calls can now be done on the web or on the go.

Agencies can fix problems faster and save taxpayers money

Just like a package delivered to the right recipient is much better than leaving it at the front desk, problems are sent to the right staff member immediately, rather than to someone who must sort them out and figure out who is responsible.
Problems are communicated before they get bigger, avoiding expensive big fixes.
Agencies can see where problems are occurring and better manage maintenance resources.
Agencies don’t need to buy new systems or tools; the same system handles issues that come from the phone, email, web, Android or iPhone app or any mobile browser.

Thanks & Next Steps

Mayor Wilson — Mon, 07 Nov 2011 23:03:33 +0000

I want to thank every resident for their patience and cooperation during a difficult time last week. Last week’s storm taught us a few more things about what we can do to improve life in the Village during an emergency.

After Hurricane Irene, the Village hooked the South Gate up to a generator to insure its continued operation during a power outage. This action proved to be successful last week. In addition to the Village Office, it is now clear that a new generator needs to be hooked up at the Police Station and Front Gate. It is anticipated that these new generators will be installed by December 31, 2011.

To assist with cleanup efforts, the Village is allowing landscapers to work every Saturday throughout the month of November. We are also looking into the short-term leasing of a commercial leaf shredder, due to ongoing problems at the Town recycling Facility. Finally, the Village needs a comprehensive tree culling program. I am meeting with a tree company on Tuesday, November 8, to begin a proposal to remove dangerous trees and limbs throughout the Park.

In addition to our residents, I would like to extend my thanks to the following people for their extraordinary work during last week’s power outage:

Jeff Voss, Village of Tuxedo Park DPW Superintendent
Ken Sanford, Village of Tuxedo Park Police Chief
Pat Welsh, Town of Tuxedo Police Chief
Brian Malone, Tuxedo Park Fire Company #1 Fire Chief
Stefan Christian, Sterling Forest Fire Company #2 Fire Chief
Ralph Brooks, Eagle Valley Fire Company #3 Fire Chief
John Kilduff, Tuxedo Ambulance Corps President
Claudia Depkin, Tuxedo Park Library Director

It was truly a team effort, and the Village owes every member of these organizations continued thanks and appreciation.

Sincerely,

Mayor Thomas Wilson
Village of Tuxedo Park

Village Update

Mayor Wilson — Thu, 13 Oct 2011 15:15:36 +0000

Tuxedo Lake & Dams Update

To all Village Residents:

I am writing to inform every one of several issues that the Village is currently working on:

As you may have noticed, the Village has been lowering the Tuxedo Lake level so that DEC mandated repairs can be made on the Tuxedo dam, and additional spillway repairs can be completed on the Wee-Wah dam. The plan is to keep lake levels low for at least the next 30-60 days. It is recommended that boat and dock owners monitor the lake level to prevent their boats or docks from being grounded.

In addition, there has been a recent discovery of an invasive weed near the Tuxedo Dam. It is called Eurasian Water Milfoil. This weed spreads when broken into fragments. If unabated, it can interfere with fishing, swimming, and boating. Buoys have been set up to mark the known area of weed growth to deter boat propellers from exacerbating the problem. The Village considers mitigation of Eurasian Water Milfoil to be of the highest priority and will begin implementing a remediation plan within the next 30 days. In the meantime, please avoid fishing and boating near the buoys and the Tuxedo Dam in the Northern part of the lake.

Thank you for your patience and assistance during these repair and mitigation efforts.

Sincerely,

Mayor Thomas Wilson
Village of Tuxedo Park