GORequest Mobile Phone Key Messages for Android & iPhone

Residents can easily report an issue wherever and whenever they prefer

• Brings the latest mobile technology – previously only available to large cities with large budgets – to any size community.
• GPS and camera features built into every Android & iPhone make it simple to alert agencies about problems like downed trees or potholes – just open the app, snap a picture, and send it.
• Gives residents dramatically improved customer service; they know that their issue went to the right person and that it will be fixed – without ever going to a government office or sitting down at a computer.

Agencies can respond better during difficult economic times

• Improves customer service even in an era of budget cutbacks, furloughs, layoffs, and reduced office hours.
• Only mobile solution that integrates with agencies’ existing customer service systems, ensuring that problems are handled efficiently.
• Huge change in the way local government does business – time-consuming visits or phone calls can now be done on the web or on the go.

Agencies can fix problems faster and save taxpayers money

• Just like a package delivered to the right recipient is much better than leaving it at the front desk, problems are sent to the right staff member immediately, rather than to someone who must sort them out and figure out who is responsible.
• Problems are communicated before they get bigger, avoiding expensive big fixes.
• Agencies can see where problems are occurring and better manage maintenance resources.
• Agencies don’t need to buy new systems or tools; the same system handles issues that come from the phone, email, web, Android or iPhone app or any mobile browser.